Frequently Asked Questions

What is HipHost?

HipHost is a trusted online marketplace for local tours hosted by locals. Think of HipHost as having your own network of friends from all over the world that are excited to show you around and provide you with unique experiences that you would never find on your own. We feel it’s an awesome way to explore new places as well as a cool way to find fun things to do in your own city.

Why are customized tours on HipHost so affordable?

HipHost puts you directly in touch with local guides, eliminating the middleman. In addition, listing a tour on HipHost is free! This enables Hosts to pass on the savings to you by offering local tours at prices up to 70% lower than you'll find elsewhere.

Aren't I better off booking a group tour?

Absolutely not! We think that being herded around like sheep is not exactly a great way to see new places. For the same price as a group tour (if not less) you can book a Customized Tour on HipHost and have a local guide take the time to show you things that you would never find in any guidebook.

How do I book a Customized Tour on HipHost?

You can choose an existing tour or post a custom tour request. After you decide on a tour, submit your booking request by clicking the ‘Book Now’ button and entering your payment details. Don’t worry, you won’t be charged until after the Host confirms your booking.

Is my payment secure?

Yes. Payments are processed on our secure servers and we don’t transfer your money to the Host until after your tour has been provided as promised.

Why do I need to make my payments only on HipHost?

HipHost is committed to being a safe and trusted online marketplace. When making payments through our platform, you are protected by our secure payment system. Remember that we do not send your payment to the Host until after the tour is completed. This means that if you need to cancel for any reason up to 24 hours prior, we will automatically provide you with a full refund. In addition, you’ll be protected by our Money Back Guarantee so that if your tour is not provided as promised, you get it for free.

How do I communicate with my Host?

By using our local messaging system you can communicate safely with any of our Hosts without having to provide your personal email address or phone number. We are trying hard to create a community marketplace where safety and trust are a top priority. Keeping your communication and payments on HipHost help will create a better experience for you and your Host.

Can I tip my Host?

Absolutely. Tipping your Host is a great way to show appreciation for a job well done!

How do I cancel a tour?

Tours can be cancelled up to 24 hours prior to the start time. To cancel your tour, simply email us at cancellation@hiphost.com. Be sure to include your full name, date of your tour and the city where your tour is scheduled to take place.

Is HipHost safe?

Creating a safe and trusted marketplace for local tours is our top priority. To list a tour with us, each Host must have a minimum of three personal recommendations for guests to review. Also, many of our Hosts are interviewed about their background and the details of their tour. Additional safety features we offer such as secure payments and private messaging are key parts of how we are building a community marketplace you can trust.

How can I evaluate the quality of a tour before purchasing?

We strongly encourage you to read the reviews shown on each Host’s tour page. Remember that each Host is required to have a minimum of three personal recommendations before listing a tour on HipHost. Also, look for reviews that have been written by guests who have left feedback after having gone a Host’s tour. Finally, don’t be shy about asking the Host a question about their tour!

What happens if I am not satisfied with my tour?

If you are unhappy with your tour for any reason, we want to hear from you so that we can make it right. Please email our Customer Care Department at customercare@hiphost.com and someone from our team will get back to you.

How does HipFactor Guarantee work?

It’s simple. If your tour is not delivered as promised, just let us know and your tour is free. Simply email us at hipfactor@hiphost.com.

Didn't find your answer? Contact us at questions@hiphost.com.